The terms,in plain words.

What you get

Software to run your business: the console, your website, the WhatsApp menu bot and whatever else is in the plan and add-ons you choose, set up with you. Your plan, your add-ons and anything we agree in writing decide what’s included.

Reach, and other work our team does for you, is agreed separately.

Prices and paying

• Prices are in ₹ and listed on the pricing page. GST is added on top, at the rate due.
• A one-time setup fee comes with your first bill. We agree the amount with you before you start.
• You pay monthly or yearly, in advance, by autopay through Razorpay once you approve the mandate.
• You get a GST invoice for every payment.
• If a price changes, we tell you first, and the new price starts from your next period.

If a payment doesn’t go through

We tell you and try again. If it stays unpaid, we may pause your account until it’s paid. Pausing doesn’t delete your records.

Stopping

You can stop at any time by telling us on WhatsApp, by phone or by email. We cancel the autopay, nothing more is taken, and you keep using it until the end of the period you’ve paid for.

Payments aren’t refunded once you’ve subscribed. The refund page has the details.

Your records

What you put in (stock, customers, bookings, bills) belongs to you. We use it only to run madebysamurai for you, and we never sell it.

You can download your GSTR-1 and Tally files from the console at any time. If you leave, ask us and we’ll send you a copy of your records.

Your customers

Your website and the WhatsApp menu bot take bookings and payments for your business. The prices, policies, refunds and GST you charge your customers are yours to set and keep to. We aren’t part of your sales.

Using it fairly

• Don’t use it for anything unlawful, to send spam, or to break or overload it.
• Keep logins private. You answer for what your staff do with theirs.
• We may pause an account that breaks these rules, and we’ll tell you why.

Other companies’ services

Some parts run on services from other companies: Razorpay for payments, WhatsApp for messages, Google for maps and calendars, and the companies that host it. Their own terms apply to those parts, and we can’t answer for their outages or changes. A part that needs one stays off until it’s connected.

When things go wrong

We work to keep it running and your records backed up, but we can’t promise it will never go down. We keep improving it, so screens and features change. If we take away something your plan includes, we tell you first.

If you suffer a loss because of us, the most we pay is what you paid us in the 12 months before it happened. We don’t pay for lost profit, or for anything outside our control.

Changes to these terms

We post changes here with a new date, and tell you about any that affect your account. Using madebysamurai after that means you accept them.

Law and disputes

These terms follow the laws of India. Any dispute goes to the courts in Goa.

Who to contact

Business

Anura Enterprises (sole proprietorship)

Proprietor

Suyog S. Mishal

GSTIN

30DSIPM2791H1ZO

Phone and WhatsApp

+91 76208 69218 · WhatsApp (opens in a new tab)

Address

3/46/K2, KaraswadaNear the Industrial Estate, Unity VillageMapusa, North GoaGoa 403526, India